Frequently Asked Questions
Why SagoSAFE versus the other guy? [back]
Sago Networks has developed critical business partnerships with key entities such as IBM, Microsoft, Brocade, and many more, to implement a vast array of storage and data transport solutions within our privately owned and operated data center facilities in Tampa, Florida and Atlanta, Georgia.
From simple off site back up for a single server to a fully managed, deep archival solution, Sago Networks can meet and exceed your company’s requirements for disaster recovery, business continuity planning, and industry compliance standards.
Why do I need SagoSAFE? [back]
The one universal need for business is the retention of critical data. As computer technology improves, the one constant is the potential for electronic or physical disaster. Our SagoSAFE solution was designed with to provide a rock-solid method of ensuring that your critical data is transported, and stored in a safe and secure method. This solution was designed to be industry-standards compliant, such as HIPAA or Sarbanes-Oxley. Click Try it above to start your trial of our SagoSAFE backup solution.
Will my hard drive really fail? [back]
All hard drives fail. It's not a matter of if it will fail but when. Hard drive failure is such a sure thing that manufacturers have a rating for hard drives called Mean Time Between Failure, or MTBF for short. This rating determines how many hours a hard drive may run before failing.
New articles and research has shown that even RAID5 will become more prone to multiple-drive failure as drive sizes increase. Sign up for SagoSAFE now before hard drive failure affects your critical data.
What operating system is required? [back]
All major operating systems are supported. Windows XP, Vista, Windows 2000, Windows 2003, Mac OS X, Linux, UNIX, and Novell are all supported
What is the difference between SagoSAFE Desktop and Enterprise? [back]
Our SagoSAFE product is desgined to work on any desktop, workstation, laptop, or server. The Desktop edition can be used with any home computer, workstation, or laptop. The Enterprise edition is for servers with any server operating system.
Do I need to purchase any special hardware or equipment? [back]
Sago Networks provides the carrier-grade storage equipment. We house a large IBM SAN in our wholly-owned Atlanta, Georgia datacenter facility. In addition, we run a privately owned and operated fiber optic network from Tampa, Florida down to Miami, Florida, up to Jacksonville, Florida, and into Atlanta, Georgia. This fiber optic network, in conjunction with the IBM SAN allows us to provide the total data protection of SagoSAFE.
Are there any limits on how much I can store? [back]
SagoSAFE can easily accomodate multiple-terrabyte backups. When you click the Try it link above, you will be asked how much storage space you require. This will be your quota as to how much storage you are allowed to store. Please contact our sales team to upgrade your storage quota to a large amount.
Can I upgrade my backup storage after I have an active account? [back]
Yes, SagoSAFE grows with your needs. As storage demands grow, you may reevaluate your needs and choose to upgrade your SagoSAFE storage. To upgrade your storage quota, please contact our sales team.
Does my computer have to be connected to the Internet to perform a backup? [back]
Yes, your computer or server must be connected to the Internet. For the best results, we strongly deploying the full SagoSAFE solution which includes a private, encrypted wireless or fiber-optic connection to our SagoSAFE server. Please contact our sales team for a quote on the transport and storage.
Do I need to start the backup, or is it automated? [back]
SagoSAFE is fully automatic. The software can be configured to run on your taskbar, or as a service/daemon. It may be customized to run automatically on any schedule you choose. Alternately, a manual start of the backup may also be done on-demand.
What does it cost? [back]
The pricing below is stricly for the SagoSAFE storage portion of the solution. If you wish to receive a quote for the full SagoSAFE solution including transport, please contact our sales team.
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* Sago Networks offers multiple-terrabyte, fully customizable solutions and pricing – just call 1.866.366.3640!
Do I need to purchase transport or can I just buy the SagoSAFE storage? [back]
Our SagoSAFE solution can be fully tailored to your individual needs. You may purchase transport and data storage separately or combine them together to receive the full rock-solid solution and total data protection.
Where can I receive technical support for installing and configuring the software? [back]
Technicians are available 24/7 to assist with installation and configuration of the SagoSAFE software. You may receive support by Live Support on our www.sagonet.com website, by emailing support@sagonet.com, or calling toll free at 1.866.366.3640